Christmas Mugs

**Eccentric Customizing Refund & Return Policy**

At Eccentric Customizing, every creation is thoughtfully crafted with intention, precision, and a commitment to delivering pieces that feel personal, meaningful, and uniquely yours.

To maintain the integrity of our work and ensure a smooth experience for all customers, the following policy applies to all orders.

✨ Custom & Personalized Orders

Each custom piece is designed specifically for the individual who orders it, Because of this bespoke approach:

❌ Refunds and returns are not available for:

1. Personalized items (names, wording, photos, custom requests, etc.)

2. Made-to-order products

3. Digital design files

4. Items damaged due to customer handling

Once a design is approved and production begins, the order cannot be cancelled, altered, or refunded.

🖋️ Design Approval

Before your item is crafted, you will receive a mockup or confirmation to verify:

1. Correct spelling

2. Colors

3. Layout

4. Product type

Approval confirms that all details are accurate.

Eccentric Customizing cannot be held responsible for errors approved by the customer.

🌟 Craftsmanship Guarantee (Shop Error)

We stand by the quality of every item we produce.

If a product arrives with an issue caused by us, we will promptly correct it.

We will replace an item if:

1.The design differs from the approved mockup

2. There is a noticeable defect prior to delivery

3. The wrong product was created

To request a replacement:

1. Notify us within 48 hours of receiving your order

2. Provide a clear photo or video of the issue

3. Return the unused item if required

Replacements are provided for the same item and design originally ordered.

📦 Delivery & Pickup

Once an item has been collected or handed to the courier, responsibility for delivery timing and transit handling shifts to the carrier.

Customers are responsible for ensuring correct delivery details are submitted.

💳 Refund Eligibility

Refunds are only issued in the following situations:

1. We are unable to complete your order

2. A shop error cannot be resolved with a replacement

3. The item becomes unavailable after payment

Refunds are processed using the original payment method.

🔁 Exchanges

Personalized items cannot be exchanged.

Non-custom items may be exchanged within 3 days, if unused, unopened, and in original packaging.

🧾 Proof of Purchase

All refund or replacement requests must include a receipt, payment confirmation, or order number.

📬 Connect With Us

For concerns or queries, you may reach out to us anytime via: Instagram, Facebook, TikTok, or WhatsApp.

We’re here to assist you with care and clarity.