FAQs 

Shipping

Do you ship everyday?

Shipping is done on Monday to Friday with the exception of Public Holiday. Weekend Deliveries are solely at the discretion of our drivers

How much will it cost to ship?

Delivery charges are based on your location. General areas start at $25 with outlying areas at $40 and far remote areas at $60.

FREE Shipping is available when your purchases exceed TT$350.

How long do you take to deliver

You select your delivery option at checkout However, presently due to restrictions of movement based on the Coronavirus including roadworks and roadblocks, we are doing the best that we can to get your products in the soonest possible time. Our standard delivery time is 3 to 5 Business Days. You also have the option of Express delivery of 1 to 2 Business Days for an additional TT$100.

Multiple Shipments for a single order

If your order has multiple items from multiple vendors/sellers, they may be shipped from different locations resulting in shipping occurring on different dates.

Payments

What payment options do you offer?

Tootoolbay.com offers the following payment options:

1] Cash on Delivery

2] Direct Bank Transfer (Republic Bank)

3] Credit Card (Visa & Mastercard via FAC)

 

https://tootoolbay.com/delivery-rates/

 

How secure is my information?

We go above and beyond to ensure your privacy and security on our website. 

We have instituted “Green Lock” technology and included

Transport Layer Security (TLS), better known as SSL, is an extra layer to the HTTP protocol. The ‘S’ in HTTPS stands for secure.

Requests served via HTTPS are ‘wrapped’ by the secure layer provided by a TLS certificate.

https://tootoolbay.com/privacy-policy/

 

Returns

What items are eligible for return?

All items MUST be returned in their original packaging to be considered for refund. These items should not have been used and any seals unbroken and intact. 

Please take special note that Jewelry, Undergarments, Customized items and Special Order items are EXEMPT from refunds.

Please see Seller policies regarding competition or coupon savings that may be non-refundable

 

 

Can I return an item that does not fit?

Please refer to seller policies regarding Sizing, Colour, Material and Other

Please bear in mind that size charts would have been provided and sellers may be messaged beforehand. Colours may vary from what presents on your screen.