FAQs 

Shipping

Do you ship everyday?

Shipping is done on Monday to Friday with the exception of Public Holiday

How much will it cost to ship?

Presently we have a standard charge of TT$50.00 for items up to 60lbs delivered to any stipulated part of the islands. Packages over 60lbs require confirmation with seller. Note, right now shipping is free site-wide with purchases over TT$500.00

How long do you take to deliver

Standard delivery time is 1 to 3 days. However, presently due to restrictions of movement based on the Coronavirus including roadworks and roadblocks, delivery is now between 3 to 7 days. We are however, doing the best that we can to get your products in the soonest possible time. 

Multiple Shipments for a single order

If your order has multiple items from multiple vendors/sellers, they may be shipped from different locations resulting in shipping occurring on different dates.

Payments

What payment options do you offer?

Tootoolbay.com offers the following payment options:

1] Cash on Delivery

2] PayPal (Payments via credit cards are facilitated through PayPal)

***NOTE: PayPal temporarily offline***

3] Wipay Credit Card (you can use your credit card to make payments)

4) Wipay Voucher ( Payments can be made via Wipay Voucher purchased at any NLCB Lotto booth

https://tootoolbay.com/delivery-rates/

 

How secure is my information?

We go above and beyond to ensure your privacy and security on our website. 

We have instituted “Green Lock” technology and included

Transport Layer Security (TLS), better known as SSL, is an extra layer to the HTTP protocol. The ‘S’ in HTTPS stands for secure.

Requests served via HTTPS are ‘wrapped’ by the secure layer provided by a TLS certificate.

https://tootoolbay.com/privacy-policy/

 

Returns

What items are eligible for return?

All items MUST be returned in their original packaging to be considered for refund. These items should not have been used and any seals unbroken and intact. 

Please take special note that Jewelry, Undergarments, Customized items and Special Order items are EXEMPT from refunds.

Please see Seller policies regarding competition or coupon savings that may be non-refundable

 

 

Can I return an item that does not fit?

Please refer to seller policies regarding Sizing, Colour, Material and Other

Please bear in mind that size charts would have been provided and sellers may be messaged beforehand. Colours may vary from what presents on your screen.