Shipping Policy
Shipping is facilitated by Tootoolbay. Orders are typically processed within one to two business days. Shipping times may vary based on your location. If you have any questions or need assistance with your order, our customer service team is here to help.
Refund Policy
Due to the fragility and personalization of some of our products , we do not offer refunds or exchanges. All sales are final.
However, if your order arrives damaged or there is an error, please contact our customer service team within 24 hours of receiving your package and we we'll work with you to resolve the issue. We appreciate your understanding and are committed to ensuring you have a great experience with us.
Cancellation / Return / Exchange Policy
Cancellation Policy: Orders can be cancelled within twelve hours of placement. After this period, orders are processed and cannot be cancelled due to our rapid production time.
Return and Exchange Policy: Due to the fragility and personalization of some of out products, we do not accept returns or offer exchanges. All sales are final. However, if your order arrives damaged or is incorrect, contact us within 24 hours of receiving it. We'll do our best to resolve the issue .
We value your satisfaction and thank you for understanding our policy.