Sennheiser EPOS PC 3 CHAT

====================>> RETURN POLICY <<====================

1. Not Happy with Your Order

If you are not happy about your purchase, 7 days from date of that you received the product in like-new condition with no visible wear and tear, you (buyer) will be the one who is responsible for paying for the shipping costs for returning item.

Please note: Shipping costs are non-refundable.

1. Damaged Items or Low Quality

If the product is defective or does not work properly, please kindly let us know. For the fastest resolution, please contact us via tootoolbay@orinorun.com including a photograph demonstrating the poor quality or the damaged area of the item. The most optimal pictures are on a flat surface, with the tag and error clearly displayed. We’ll send you replacements as soon as we confirmed the situation, and the defective item is returned. We will use this information to help you with your order, and eliminate errors in future.

====================>> CANCELLATION <<=====================

1.  Cancelling Unshipped-out Orders

If you are cancelling your order, which has not yet to be shipped out, please kindly contact us via tootoolbay@orinorun.com. For the fastest resolution, please include your order number. Thanks!

1.  Cancelling Shipped-out Order

If you are canceling orders when your parcel has already been shipped out or on its way to destination, please contact us and then kindly refuse to accept the parcel since we are not able to call it back at that time. We will refund your payment after deducting shipping costs and transaction fee. Refund will be issued as soon as parcel begins to return.

====================>>    Warranty   <<========================

This warranty only covers manufacturing defects and does not cover:

• Damage caused by accident
• Improper care
• Normal wear and tear
• Break down of colors and materials due to sun exposure
• After-market modifications

No returns/exchanges for products with water exposure will be accepted.

====================>> REFUND POLICY <<====================

If you feel the product that you’ve purchased does not show the requirements that you initially had in mind, then you do have the option to request a refund.

Here are the circumstances in which refunds will be granted:

You Can Get A Full Refund

• If the product you’ve purchased is completely non-functional.
• If you did not receive your product within 90 business days after the date that your order has been placed.
• Refunds may be subject to a 25% RE-STOCKING FEE

Please Note: Refund will go back to your account in 3-5 business days.

SHIPPING COSTS

You will be responsible for paying for your own shipping costs for returning item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

DAMAGED ITEM / LOW QUALITY
For the fastest resolution, please include a photograph demonstrating the poor quality or the damaged area of the item. The most optimal pictures are on a flat surface, with the tag and error clearly displayed.

We will use this information to help you with your order, and eliminate errors in future.